Flightess Terms & Conditions

Flightess Product Offering Agreement & Terms of Use

By enrolling in the Flightess Mentorship Program (the "Program") and/or subscribing to the Worldwide Catering Directory (the "Directory"), and by accessing any related content or services, the undersigned ("Trainee," "Subscriber," or "you") agrees to be legally bound by the following Terms of Use ("Agreement") issued by Jamie Gibson and Flightess, LLC (collectively, the "School," "we," or "us"). These Terms are binding upon your enrollment or subscription and remain in effect for the full term of use and thereafter where so specified below.

Your enrollment, subscription, payment, and/or access to any School materials constitutes your acceptance of and agreement to all of the provisions below.

1. Services Provided

A. Mentorship Program. Upon payment of tuition, Trainee will receive:

Access to an 8-week online training course hosted on Kajabi
Bi-monthly group Zoom mentorship calls
Two (2) one-on-one coaching calls with Jamie Gibson
Supplemental resources, templates, and industry tools to support professional development in corporate aviation

B. Worldwide Catering Directory. Upon payment of subscription fees, Subscriber will receive access to the Flightess Worldwide Catering Directory, an evolving proprietary database of vetted catering vendors, contact information, and curated operational notes. Access is provided for the term of the active subscription and terminates upon cancellation or non-payment.

2. Intellectual Property & Use of Materials

All content, materials, recordings, templates, vendor information, databases, written and spoken content, brand marks, and methodologies provided by the School (collectively, the "Program Materials") are the exclusive intellectual property of Jamie Gibson and Flightess, LLC, protected under United States copyright, trademark, and trade secret law.

Trainee is granted a limited, revocable, non-transferable, non-exclusive, non-commercial license to access and use the Program Materials solely for personal and professional development.

Prohibited actions include, but are not limited to:

Sharing, distributing, posting, or teaching Flightess content in any form, in part or in whole
Recording, screenshotting, screen-capturing, or transcribing Zoom calls, coaching calls, or any live sessions
Using Program structure, language, terminology, frameworks, vendor lists, or materials in any course, digital offering, mentorship, book, podcast, social media training series, or paid content
Creating derivative works, training datasets, or competing offerings modeled after or inspired by the Flightess Program
Submitting Program Materials, vendor information, or session content to any artificial intelligence model, large language model, or generative AI system for training, summarization, or derivative output
Teaching etiquette, plating, service, cabin safety, vendor sourcing, or any aviation hospitality content based on Flightess materials without prior written approval
Affiliating with, using, or reproducing the Flightess® brand, marks, name, or visual identity
Providing Program Materials to employers, sponsors, clients, subcontractors, or other third parties without prior written approval
Sharing login credentials or providing access to the Program or Directory to any non-enrolled third party

Trainee agrees that any unauthorized use of Program Materials constitutes irreparable harm to the School for which monetary damages alone are inadequate, and the School shall be entitled to injunctive relief in addition to all other remedies available at law or in equity. Trainee further agrees to liquidated damages of $10,000 per instance of unauthorized use, distribution, or commercial application of Program Materials, which the parties agree is a reasonable estimate of harm given the difficulty of calculating actual damages.

3. Confidentiality

Program Materials, vendor information, principal preferences, operational frameworks, internal program discussions, and any non-public information shared by the School or other Trainees during the Program are considered confidential. Trainee agrees to maintain the confidentiality of all such information during and after enrollment, and to not disclose, publish, post, or share confidential information with any third party.

4. Non-Compete and Non-Solicitation (5-Year Term)

For a period of five (5) years following the date of Program completion or last access (whichever is later), Trainee agrees not to create, develop, teach, sell, market, or promote any training, mentorship, course, coaching program, certification, or educational offering in the field of corporate flight attendant services, inflight hospitality, private aviation cabin service, etiquette training, plating, safety training, or related topics that competes directly or indirectly with the Flightess Mentorship Program.

This restriction includes offerings that:

Use a similar course structure, service philosophy, frameworks, or curriculum
Target the same audience or professional niche (corporate flight attendants, private aviation cabin crew, aspiring corporate FAs)
Offer any form of training (virtual, in-person, recorded, written, or otherwise) derived from, inspired by, or substantially similar to Flightess content
Use vendor lists, sourcing methodologies, or operational frameworks substantially derived from the Directory or Program Materials

Trainee further agrees not to solicit current or former Flightess Trainees, mentees, clients, or staff for any competing offering, for the same five-year period.

Violation of this clause will result in immediate termination of access, forfeiture of all fees paid, and pursuit of injunctive relief and damages.

5. Refunds, Cancellations, and Transfers — Mentorship Program

A. Full Refund (Before Start Date): Trainee may cancel enrollment at any time prior to the Program start date and receive a full refund, less a $100 non-refundable administrative registration fee.

B. After Start Date — No Refunds: Once the Program has begun, no refunds will be issued for any reason, including but not limited to non-attendance, scheduling conflicts, change of career direction, dissatisfaction, or personal circumstances. By enrolling, Trainee acknowledges that the School has reserved a seat, committed staff time and resources, and granted access to proprietary materials, all of which constitute services rendered upon Program commencement.

C. One-Time Transfer: Trainee may request a one-time transfer to a future cohort within twelve (12) months of original enrollment for a $100 transfer fee. Transfer requests must be submitted in writing no later than two (2) weeks prior to the next cohort start date.

6. Worldwide Catering Directory — Subscription, Auto-Renewal & Cancellation

A. Subscription Term & Auto-Renewal. Access to the Worldwide Catering Directory is provided on a subscription basis. All subscriptions automatically renew at the end of each billing cycle (monthly or annual, as selected at purchase), and Subscriber's payment method on file will be charged the then-current subscription fee until Subscriber cancels in accordance with Section 6(B) below. By subscribing, Subscriber affirmatively consents to this automatic renewal.

B. Cancellation Must Be Submitted Prior to Renewal. Subscriber is solely responsible for cancelling their subscription prior to the renewal date in order to avoid being charged for the next billing cycle. Cancellation requests must be submitted in writing to jamie@flightess.com (or through the cancellation function in Subscriber's account dashboard) no less than three (3) business days before the renewal date in order to prevent renewal billing. Cancellation requests submitted on or after the renewal date will take effect for the following billing cycle and will not entitle Subscriber to a refund of the renewal payment already processed.

C. No Refunds on Renewed Charges. Once a renewal charge has been processed, no refunds will be issued, regardless of whether Subscriber accessed the Directory during the renewal term. Renewal charges are non-refundable, non-prorated, and non-transferable.

D. Cancellation Procedure. Subscriber may cancel at any time by:

Submitting a written cancellation request to jamie@flightess.com, OR
Using the cancellation function available in Subscriber's account dashboard.

The School will provide email confirmation of cancellation within three (3) business days of receipt. It is Subscriber's responsibility to retain a copy of the cancellation confirmation. Failure to receive a confirmation does not constitute cancellation — Subscriber must follow up with the School to confirm.

E. Renewal Reminders. Where required by applicable state law (including California Business and Professions Code § 17602 and similar statutes), the School will send a renewal reminder notice to Subscriber's email address on file in advance of any annual renewal. Subscriber is responsible for keeping their contact information current.

F. Price Changes. The School reserves the right to modify subscription pricing upon at least thirty (30) days' written notice to Subscriber. Continued use of the Directory after the price change takes effect constitutes acceptance of the new pricing.

7. Chargebacks and Payment Disputes

Trainee/Subscriber agrees that initiating a credit card chargeback, payment reversal, or bank dispute for any charge that was properly authorized under this Agreement constitutes a material breach of this Agreement. In the event of such a chargeback or dispute:

Trainee/Subscriber's access to all Program Materials and the Directory will be immediately and permanently revoked
Trainee/Subscriber remains obligated to pay all outstanding fees, plus a $50 chargeback processing fee, plus reasonable attorney's fees and collection costs incurred by the School
The School reserves the right to pursue collection through any legal means available, including referral to a collections agency or filing suit

If Trainee/Subscriber believes a charge is in error, they agree to first contact the School in good faith at jamie@flightess.com to attempt resolution before initiating any chargeback.

8. Indemnification

Trainee/Subscriber agrees to indemnify, defend, and hold harmless Jamie Gibson, Flightess, LLC, and their respective officers, employees, contractors, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney's fees) arising out of or relating to: (a) Trainee's use or misuse of the Program Materials or the Directory; (b) Trainee's violation of this Agreement; (c) Trainee's violation of any third-party rights, including intellectual property rights; or (d) any content or claims made by Trainee in connection with the Program or Directory.

9. Limitation of Liability & No Warranties

A. The Program and Directory are provided "as is" and "as available." The School makes no warranties or representations of any kind, express or implied, regarding the accuracy, reliability, completeness, fitness for a particular purpose, or non-infringement of the Program Materials or Directory content. Vendor information in the Directory is provided for informational purposes only; Subscriber is responsible for independently verifying any vendor's current pricing, availability, food safety practices, and suitability.

B. To the maximum extent permitted by law, in no event shall the School's total liability arising out of this Agreement exceed the total fees actually paid by Trainee/Subscriber to the School in the twelve (12) months preceding the claim. The School shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including lost profits, lost business, or lost reputation, even if advised of the possibility of such damages.

10. Non-Disparagement

Trainee/Subscriber agrees not to publicly disparage, defame, or make false, misleading, or derogatory statements about the School, Jamie Gibson, the Program, the Directory, or any of their offerings, in any forum, including but not limited to social media, online reviews, podcasts, or written publications. Good-faith honest reviews are not prohibited; intentionally misleading or defamatory statements are. Nothing in this section prohibits Trainee from filing a truthful report with a government agency or regulator.

11. Termination & Legal Enforcement

The School may revoke access to the Program and/or Directory immediately, without refund, in the event Trainee/Subscriber breaches any provision of this Agreement. Upon termination, Trainee/Subscriber must immediately cease use of and delete all Program Materials in their possession.

The School reserves the right to seek all remedies available at law or in equity, including but not limited to injunctive relief, monetary damages, liquidated damages, and recovery of reasonable attorney's fees and court costs.

12. Relationship of Parties

This Agreement does not create an employment, partnership, joint venture, or agency relationship between Trainee/Subscriber and the School. Trainee/Subscriber shall not represent themselves as an agent, affiliate, instructor, or representative of the School without express prior written permission.

13. Governing Law, Jurisdiction & Venue

This Agreement shall be governed by, and construed in accordance with, the laws of the State of Maryland, without regard to its conflict-of-law principles. Trainee/Subscriber irrevocably consents to the exclusive jurisdiction and venue of the state and federal courts located in Anne Arundel County, Maryland for the resolution of any dispute arising out of or relating to this Agreement, and waives any objection to such venue on the grounds of inconvenient forum or otherwise.

14. Dispute Resolution & Class Action Waiver

Trainee/Subscriber agrees that any dispute arising out of or relating to this Agreement shall be resolved on an individual basis only. TRAINEE/SUBSCRIBER WAIVES ANY RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR ANY OTHER REPRESENTATIVE PROCEEDING against the School. The parties agree to attempt to resolve any dispute through good-faith direct negotiation before initiating formal legal action.

15. Entire Agreement, Severability & Amendments

This Agreement constitutes the entire understanding between the parties regarding the subject matter herein and supersedes all prior agreements, written or oral. If any provision of this Agreement is found to be unenforceable, the remaining provisions shall continue in full force and effect. The School reserves the right to amend this Agreement at any time by posting the updated Terms on its website, and continued use of the Program or Directory after such posting constitutes acceptance of the amended Terms.

16. Survival

The provisions of Sections 2 (Intellectual Property), 3 (Confidentiality), 4 (Non-Compete), 7 (Chargebacks), 8 (Indemnification), 9 (Limitation of Liability), 10 (Non-Disparagement), 13 (Governing Law), 14 (Dispute Resolution), and any other provisions which by their nature should survive, shall survive any termination or expiration of this Agreement.

17. Electronic Acceptance

By clicking "Purchase" completing payment, or otherwise enrolling in the Program or subscribing to the Directory, Trainee/Subscriber acknowledges that they have read, understood, and agreed to be legally bound by this Agreement. Trainee/Subscriber agrees that their electronic acceptance has the same legal effect as a handwritten signature.